Terms & Conditions

 

Terms and Conditions

 

Pre-Pay Discount

To receive the pre-pay discount, invoices must be paid in full before service. We accept PayPal, which may qualify you for 6 months of interest-free financing. Current promotions are only available for new customers.

Breaking the Mosquito Breeding Cycle

It takes three treatments to fully break the mosquito breeding cycle. If a respray is needed, it will be provided 7 to 14 days after the second treatment. Resprays requested after 14 days may require scheduling the next treatment earlier if routing permits. Scheduled treatments must be followed to qualify for resprays.

The Silver Package is excluded from the respray guarantee. One-time treatments cannot be guaranteed.

Pay-as-You-Go Modifications

Customers may modify their account tier once per season. Silver Package subscribers upgrading to Gold or Platinum must pay the difference for all previous treatments to access upgraded benefits.

Payment Policy

All outstanding balances must be paid before a respray. Regularly scheduled treatments must remain in place for optimal results. If service is canceled after a respray, the respray will be charged at the per-treatment price.

Season and Pricing

The full season runs from late April through September and consists of eight treatments. Estimates reflect the number of treatments remaining in the season at the time of service start. Bite Back reserves the right to adjust prices due to cost fluctuations while maintaining service quality.

Property Maintenance

Customers must keep grass trimmed and address standing water. Overgrown properties may void guarantees and incur additional charges. Grass is not sprayed unless agreed upon in advance. Properties without fences require granular treatments for respray eligibility.

Technician Safety

Technicians will not work in unsafe areas, including those with poison ivy, overgrown conditions, or unclear footing. These determinations are at the technician’s discretion.

Service Agreement

Services are provided for areas up to ½ acre unless stated otherwise on the estimate or invoice. Treatments auto-renew annually unless canceled. Scheduling occurs every three weeks, weather permitting. Skipped or stopped treatments void the respray guarantee.

Application Notification Signs

Bite Back uses application signs to notify homeowners and neighbors of recent Section 25(b) exempt all-natural spray treatments. These signs comply with local regulations and are not used for advertising.

Limitations of Service

We aim to control tick and mosquito populations to enhance outdoor enjoyment but cannot guarantee no bites or the prevention of diseases like EEE, West Nile Virus, or Lyme Disease.

Refunds and Fees

Unrelated callbacks (e.g., overgrown conditions or standing water) incur a $149.88 trip charge. Unused balances are refundable at Bite Back’s discretion, less a 5% processing fee. Cancellations before midnight on the service day must be emailed to service@bitebacktick.com.