These Terms & Conditions govern estimates, scheduling, service performance, payments, plan continuation, renewals, cancellations, resprays, referral credits, account communications, property access, customer responsibilities, and related policies for Bite Back Tick & Mosquito Control. By requesting an estimate, approving service, scheduling service, making payment, placing a card on file, replying affirmatively to schedule service, allowing access to the property, or receiving service, the customer agrees to the terms below.
These terms are intended to clearly explain how service works, what customers can expect, and what is required for eligibility for active service, scheduling, payments, complimentary respray consideration, seasonal protection, and account support. Guarantee and complimentary respray eligibility require access to and treatment of the applicable areas Bite Back recommends treating. Customer-requested exclusions can void guarantee and complimentary respray eligibility as explained in Section 4.
Unless otherwise stated in writing, online, phone, text, email, and on-site estimates are typically based on a standard residential property size of up to one-half (½) acre and on conditions reasonably visible, publicly available, measured, mapped, photographed, or disclosed at the time of quoting.
Final pricing may be adjusted if the actual property, service area, or treatment conditions differ from the original quote, including but not limited to larger lot size, unusually dense vegetation, extensive wooded edges, heavy mosquito or tick pressure, standing water, difficult access, excessive leaf litter, fencing limitations, detached structures, waterfront or wetland edges, steep slopes, unsafe areas, locked areas, or additional requested treatment zones.
Estimates are generally valid for 7 days unless a different validity period is stated in writing. Promotional pricing, introductory offers, bundled discounts, neighborhood discounts, prepaid discounts, route pricing, referral credits, and seasonal specials may be modified, paused, withdrawn, or limited prospectively at any time, subject to applicable law and any offer already accepted in writing.
Local Route Discount Pricing may be available for qualifying addresses that fit within Bite Back’s current service routes. Unless expressly approved by Bite Back in writing, Local Route Discount Pricing and referral credits cannot be combined with prepay promotions, free treatments, neighborhood discounts, bundled discounts, seasonal specials, or other reduced pricing.
All promotional offers are subject to verification and are generally intended for new services or new customers only, unless Bite Back expressly states otherwise in writing. If a customer does not meet the requirements for a promotion, Bite Back may revise the estimate or invoice to the correct standard or approved rate.
Bite Back may offer prepaid seasonal plans, pay-as-you-go plans, one-time services, event treatments, custom plans, or other approved billing arrangements. Payment terms are determined by the plan selected by the customer and any approved written estimate, invoice, or service agreement.
For recurring or pay-as-you-go services, a valid credit or debit card may be required to remain on file. By providing a card on file, the customer authorizes Bite Back to charge approved service amounts, applicable taxes, disclosed processing fees, and approved balance adjustments in accordance with these terms.
For active pay-as-you-go accounts, payment may be processed on or after the date service is completed. If a payment method is declined, expired, blocked, disputed, or otherwise unavailable, service may be delayed, skipped, suspended, or cancelled until the account is brought current.
If a credit card surcharge applies to a transaction occurring in New Jersey, Bite Back will disclose the amount of the surcharge clearly and conspicuously before the customer incurs the charge, using the form of notice required for the method of payment. A credit card surcharge will not exceed Bite Back’s actual cost to process that credit card payment and will not exceed any additional limit imposed by applicable law or card-network rules. Processing fees, convenience fees, or surcharges may vary by payment method and may not apply to all payment types. No fee will be imposed where prohibited by applicable law.
If Bite Back approves payment by check, Zelle, ACH, cash, or another alternative payment method, payment must be available as instructed before or at the time of service unless otherwise approved in writing. Returned checks, stop payments unrelated to a documented billing error, failed bank payments, or reversed payments may result in additional fees to the extent permitted by law.
Accounts with unpaid balances may lose eligibility for future services, complimentary respray consideration, promotional pricing, seasonal discounts, or renewal discounts until the balance is paid in full. Bite Back reserves the right to use reasonable collection efforts, including third-party collections, to the extent permitted by applicable law.
Because treatments involve labor, routing, scheduling, material allocation, product costs, and property-specific service performance, completed services are generally non-refundable. Any refund, account credit, courtesy credit, or billing adjustment is issued solely at Bite Back’s discretion unless otherwise required by law. Approved reversals on card transactions may be reduced by non-refundable third-party processing costs where permitted.
If a prepaid seasonal plan is cancelled before all included services are completed, services already performed may be recalculated at the standard pay-as-you-go rate that applied when the plan was purchased, rather than the discounted prepaid rate. After deducting charges for completed services, authorized adjustments, unpaid balances, and any benefits that must be reversed under the accepted offer, any remaining positive prepaid balance will be returned to the original payment method or handled as otherwise stated in the customer’s written plan, subject to applicable law.
Seasonal mosquito and tick services are generally performed during the active season and are commonly routed approximately every 21 days, although actual spacing may vary based on weather, holidays, routing efficiency, technician availability, property needs, public safety conditions, and pest pressure.
Bite Back does not guarantee a specific date or time unless expressly confirmed in writing. Service windows may be moved, condensed, or delayed due to rain, wind, temperature, severe weather, equipment issues, staffing, road conditions, public safety concerns, property access issues, or other operational needs.
Customers are responsible for ensuring safe and reasonable property access on the date of service. Bite Back may skip inaccessible, blocked, locked, unsafe, overgrown, or hazardous areas without refund. This includes locked gates, loose animals, unsafe terrain, active construction, debris, blocked paths, or areas the technician cannot reasonably access. Inaccessible areas may limit complimentary respray or guarantee consideration. If an otherwise treatable area is intentionally excluded at the customer’s request, the customer-requested exclusion rules in Section 4 apply.
Initial services, especially during peak season, may require additional lead time depending on route density, staffing, customer volume, and weather. Bite Back will make reasonable efforts to route service efficiently, but scheduling is subject to operational availability.
Bite Back uses targeted, plant-based minimum-risk treatment methods designed to help reduce mosquito and tick activity in treated zones. However, no pest-control service can guarantee zero mosquitoes, zero ticks, zero bites, zero sightings, or complete elimination. Results vary based on property layout, vegetation, weather, neighboring conditions, wildlife movement, standing water, irrigation, untreated adjoining areas, customer-requested treatment exclusions, customer maintenance, and the customer’s outdoor activity patterns.
Mosquito and tick reduction often improves over successive services. In many cases, it may take multiple properly timed treatments to meaningfully reduce pest pressure around the property, especially when service begins mid-season or during heavy activity periods.
Unless a customer’s written estimate or service plan states otherwise, complimentary respray eligibility begins after the customer’s second regularly scheduled treatment of the season. A service concern must generally be reported within 14 days after the qualifying treatment. The account must remain active, current on payment, scheduled for the next recommended treatment, in compliance with reasonable property-preparation requirements, and available for complete treatment of the applicable areas Bite Back recommends treating.
A complimentary callback, inspection, or respray does not replace, postpone, or extend the next regularly scheduled treatment. For a pay-as-you-go account, if the customer receives a complimentary callback, inspection, or respray and then cancels the next scheduled treatment, Bite Back may charge the customer for the callback visit when that condition was disclosed in the estimate, service plan, or related written communication.
Complimentary respray eligibility may be limited or denied when treatment performance is materially affected by new or unmanaged standing water, excessive mowing or trimming immediately after treatment, irrigation oversaturation, skipped or delayed visits, inaccessible treatment zones, heavy leaf litter, unmanaged vegetation, neighboring breeding or harborage sources, wildlife pressure, failure to follow reasonable service instructions, customer-requested treatment exclusions, or other conditions outside Bite Back’s control. Bite Back may first inspect the property and recommend corrective action before approving an additional treatment.
Mosquitoes and ticks move throughout a property and may breed, rest, harbor, or be reintroduced from untreated areas into treated areas. Because Bite Back cannot reasonably evaluate or guarantee overall mosquito or tick control when recommended treatment areas are intentionally excluded at the customer’s request, pest activity occurring anywhere on the property may be affected by that untreated area. The guarantee is therefore void rather than limited only to the specific excluded zone.
This customer-requested exclusion rule is different from an area that Bite Back independently decides not to treat because treatment would violate a product label, applicable law, safety requirements, technician judgment, or company procedure. Company-directed treatment limitations will be evaluated by Bite Back based on the circumstances and do not automatically constitute a customer-requested exclusion.
Properties without fencing, properties bordering woods, fields, wetlands, parks, or neighboring open land, and properties with heavy deer, rodent, pet, or wildlife activity may experience continued tick reintroduction between visits.
For unfenced, open-border, wooded, or high-pressure tick properties, Bite Back may require granular treatment as part of the service plan for tick-related complimentary respray or guarantee consideration. Without the recommended granular component, tick-related respray or guarantee eligibility may be limited or unavailable.
One-time services, event sprays, trial services, limited plans, discounted entry-level plans, or off-schedule services may have different respray eligibility or no respray eligibility at all unless specifically stated in writing.
To support treatment effectiveness and safe access, customers agree to the following where applicable:
Bite Back is not responsible for reduced effectiveness caused by overgrowth, untreated harborage areas, active construction, inaccessible yard sections, neighboring breeding sources, heavy leaf piles, unmanaged brush, irrigation issues, standing water, wildlife activity, customer-requested treatment exclusions, or property conditions outside Bite Back’s control. Customer-requested treatment exclusions are governed by Section 4 and void guarantee and complimentary respray eligibility while the exclusion remains in place.
Unless otherwise stated in an accepted written estimate or service plan, recurring seasonal service is intended to continue during the active season and from one active season to the next until cancelled. This continuation helps avoid interruptions in protection but does not prevent the customer from cancelling future service in accordance with this section. Unless a customer-specific written agreement states otherwise, continuation of recurring seasonal service does not create a non-cancellable fixed-term commitment for future unperformed services.
Service dates, service count, treatment methods, included features, routing, and pricing may change from season to season. Bite Back will provide any renewal or material-change notice required by applicable law and may also communicate changes by email, text, invoice note, customer portal, estimate, or other permitted written method. Continued acceptance of service after the effective date of a properly disclosed change constitutes acceptance of that change to the extent permitted by law.
Customers may cancel future service by emailing service@bitebacktick.com or by using any cancellation option made available through the customer portal or Bite Back website. A cancellation request stops future recurring service once processed, subject to charges properly due for services already completed or a crew already dispatched as described below. To avoid charges for an upcoming visit, the request should be received before midnight on the day prior to the scheduled visit, unless a different deadline is stated in the accepted estimate, service plan, invoice, or applicable law.
Bite Back will make reasonable efforts to acknowledge and process cancellation requests promptly. Cancellation applies to future services only and does not erase charges for completed services, dispatched visits, approved work already performed, unpaid balances, or other amounts properly owed under the customer’s accepted plan.
Once service has been performed, or once a crew has been dispatched and can no longer reasonably be rerouted, the visit may remain billable even if the customer later requests cancellation. Bite Back may waive such a charge in its discretion when circumstances warrant.
If a customer cancels after receiving prepaid pricing, bundle pricing, neighborhood pricing, route pricing, seasonal promotional pricing, free treatments, or another conditional discount, Bite Back may recalculate completed services at the applicable standard rate, but only when that condition was disclosed in the accepted estimate, service plan, promotion, or related written communication and to the extent permitted by law.
Unless Bite Back expressly states otherwise in writing, a referral reward is issued only to the existing Bite Back customer who made the qualifying referral. The newly referred customer does not receive a referral credit or discount solely because that customer was referred.
A referral credit is earned only after the referred household becomes a new Bite Back customer, completes its first paid service, and payment for that service has been successfully processed. Requesting an estimate, scheduling an appointment, or providing contact information alone does not create an earned referral credit.
The referral should be identified before the referred customer’s first service. Only one referring customer may receive credit for each new household. Self-referrals, duplicate referrals, referrals involving a current customer, and retroactive referral requests are not eligible unless Bite Back expressly approves an exception in writing. Bite Back may determine eligibility when a former customer is referred back to service.
Referral credits have no cash value, are non-transferable, and may be applied only toward future eligible Bite Back services on the referring customer’s account. Unless expressly approved in writing, referral credits may not be combined with Local Route Discount Pricing, prepaid discounts, neighborhood discounts, free treatments, bundled discounts, seasonal specials, or other promotional pricing. The referring customer’s account must be active and current when the credit is issued and when it is used.
Bite Back may verify referral eligibility, correct administrative errors, deny duplicate or fraudulent requests, and modify or discontinue the referral program prospectively. A referral credit properly earned before a program change will be honored under the terms in effect when the referral qualified, unless otherwise required by law.
Service performance and route timing may be affected by rain, wind, drought, flooding, storm conditions, extreme temperatures, wildfire smoke, public emergencies, road closures, governmental action, equipment issues, supply interruption, labor disruption, or other events outside Bite Back’s reasonable control.
Bite Back will make reasonable efforts to reschedule impacted services, but is not liable for delays, missed timing preferences, customer inconvenience, or reduced effectiveness caused by weather or events outside Bite Back’s reasonable control.
Bite Back reserves the right to determine whether conditions are appropriate for service. We will not knowingly perform service when we believe the treatment will be materially compromised or unsafe.
Bite Back’s treatments are designed around minimum-risk, plant-based product strategies, but every property, person, pet, plant, and outdoor environment is different. Customers are responsible for advising Bite Back in advance of any known sensitivities, medical concerns, vulnerable animals, edible gardens, fish ponds, beekeeping areas, butterfly gardens, specialty plantings, water features, or other site-specific issues requiring technician awareness.
Bite Back may decline, modify, postpone, or limit service where property conditions are unsafe or unsuitable, including but not limited to poison ivy, unstable terrain, aggressive animals, unsafe decks, debris, hoarding conditions, flooding, exposed wiring, inaccessible slopes, locked areas, or other hazards.
Customers understand that natural and minimum-risk treatments still require sensible precautions and that no service is intended to diagnose, prevent, or treat any medical condition or guarantee prevention of insect-borne disease.
Customers should consult a qualified medical, veterinary, or environmental professional for questions involving health conditions, allergies, pets with special conditions, livestock, sensitive species, or other individual concerns.
Bite Back will place temporary service markers, treatment indicators, or notice signs where required by law, product label, service type, or company policy. These notices are intended for safety, compliance, routing, and service communication purposes. Customers agree not to remove required notices before the appropriate time unless instructed or permitted to do so.
Bite Back may maintain internal records related to service performance, including notes, timestamps, route logs, treatment records, technician observations, gate or access notes, product records, and non-sensitive property photos for operational, quality-control, dispute-resolution, training, regulatory, or insurance purposes.
Photos and records are generally used to document property conditions, access issues, standing water, overgrowth, treatment zones, service completion, yard conditions affecting performance, or customer concerns.
To the fullest extent permitted by law, Bite Back shall not be liable for indirect, incidental, special, exemplary, or consequential damages, including loss of use, loss of enjoyment, lost events, lost profits, travel interruption, emotional distress, alleged disease exposure, or damages arising from conditions outside Bite Back’s control.
Bite Back’s maximum liability for any claim relating to a specific service shall not exceed the amount actually paid by the customer for that specific service visit giving rise to the claim, unless a different limitation is required by law.
Customers agree to inspect their property and notify Bite Back promptly of any service concern so that Bite Back has a fair opportunity to review, document, and respond to the issue.
Customers agree to contact Bite Back first at service@bitebacktick.com to attempt good-faith resolution of any billing, scheduling, service, or account concern before initiating a card dispute, payment reversal, chargeback, or third-party claim.
Initiating a chargeback for a properly authorized and completed service without first contacting Bite Back for review may result in suspension of future service and submission of documentation supporting the charge.
By requesting an estimate, approving service, paying an invoice, adding a card on file, replying affirmatively to schedule service, allowing access to the property, or allowing service to be performed, the customer acknowledges and agrees to these Terms & Conditions.
For cancellations, billing questions, service concerns, account updates, or property access notes, contact Bite Back at service@bitebacktick.com.
Customers are responsible for keeping their contact information current so Bite Back can provide schedule updates, service notifications, weather updates, billing notices, renewal notices, treatment instructions, access questions, and account communications.
Bite Back Tick & Mosquito Control serves New Jersey customers from its Manalapan, NJ service area. For general questions, customers may also call 732-333-3379.
By requesting an estimate, scheduling service, providing contact information, approving service, making payment, or becoming a customer, the customer authorizes Bite Back to contact them by phone, text message, email, customer portal, or other reasonable communication method for service-related purposes.
Service-related communications may include estimate follow-up, scheduling, technician arrival notices, weather updates, route changes, gate or access issues, billing notices, renewal notices, treatment instructions, respray follow-up, customer support, and account updates.
Customers may opt out of marketing text messages at any time by replying STOP or by contacting Bite Back. Bite Back will honor opt-out and revocation requests in accordance with applicable law. Opting out of marketing messages may not prevent Bite Back from sending necessary transactional, account-related, or service-related communications where permitted by law.
Customers are responsible for providing accurate contact information and promptly updating Bite Back if their phone number, email address, billing information, gate code, pet instructions, sensitive areas, or property access instructions change.
The customer represents that they own, rent, manage, occupy, or are otherwise authorized to request service for the property and treatment areas identified for service.
Bite Back does not treat neighboring properties, HOA common areas, municipal land, wooded areas, wetlands, parks, easements, shared property, or property outside the customer’s authorized service area unless proper authorization is provided in advance.
The customer is responsible for clearly identifying property boundaries, restricted areas, access points, gates, pets, sensitive areas, and any areas that should not be treated. Bite Back is not responsible for boundary disputes, trespass claims, skipped areas, or service issues caused by inaccurate or incomplete property information provided by the customer.
A customer may instruct Bite Back not to treat a particular area. However, when the customer requests that Bite Back skip, exclude, avoid, or leave untreated an area that Bite Back would otherwise treat or recommends treating, the Bite Back Guarantee and complimentary respray eligibility are void for the property while that customer-requested exclusion remains in place, as provided in Section 4.
Customers are responsible for removing or identifying fragile, valuable, loose, hidden, or easily damaged items before service. This includes toys, pet items, cushions, decorations, garden items, low-voltage lighting, irrigation components, invisible pet fencing, exposed wires, hoses, tools, furniture, outdoor electronics, and other personal property.
Bite Back is not responsible for damage to items that are hidden, unsecured, pre-existing damaged, improperly installed, unusually fragile, blocked by vegetation, buried, obstructed, or not reasonably visible to the technician during normal service.
Customers must notify Bite Back in advance of underground systems, delicate landscaping, new seed or sod, specialty plantings, drainage issues, outdoor electronics, ponds, water features, fragile hardscaping, or any condition requiring special care.
Customers are responsible for notifying Bite Back in advance of pets, fish ponds, koi ponds, bird baths, chickens, livestock, edible gardens, organic gardens, beehives, butterfly gardens, water features, newly planted areas, sensitive plants, or other areas requiring special instructions.
Pets and people must remain out of active treatment areas during service and until post-service instructions have been satisfied. Customers are responsible for securing pets before technicians arrive.
Bite Back may modify, skip, or limit treatment around sensitive areas when needed for safety, label compliance, property conditions, technician judgment, or customer instructions. If the limitation is requested by the customer and applies to an area Bite Back would otherwise treat or recommends treating, the customer-requested treatment exclusion provisions in Section 4 apply.
Bite Back applies products according to applicable product labels, company procedures, technician training, and regulatory requirements. Product selection, application method, and treatment zones may vary based on property conditions, weather, pest pressure, customer instructions, product availability, and technician judgment.
Customers may request available product information, labels, or application records for services performed on their property by contacting Bite Back in writing at service@bitebacktick.com.
Bite Back maintains service and application records as required for operational, regulatory, insurance, quality-control, training, and dispute-resolution purposes.
Bite Back reserves the right to refuse, pause, cancel, or discontinue service when a technician or company representative determines that conditions are unsafe, hostile, threatening, inaccessible, unsuitable, or unreasonable for service.
Customers, occupants, guests, neighbors, and animals must not interfere with, threaten, harass, follow, obstruct, or endanger Bite Back technicians during service.
If service is cancelled, limited, or skipped due to unsafe access, hostile conduct, loose animals, blocked areas, or other conditions outside Bite Back’s control, the visit may still be billable if the technician was dispatched or service was partially performed.
Certain transactions may be subject to state or federal cancellation rights depending on where and how the sale was made. Bite Back will honor any cancellation right required by applicable law.
Unless a specific legal cancellation right applies, customers may cancel future recurring service according to the cancellation terms stated in these Terms & Conditions. Cancellation does not erase charges for completed services, dispatched visits, approved work already performed, used promotional benefits, or unpaid balances.
These Terms & Conditions are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.
If any part of these Terms & Conditions is found unenforceable, invalid, or unlawful, the remaining provisions will remain in effect to the fullest extent permitted by law.
Bite Back’s decision not to enforce any provision at a particular time does not waive Bite Back’s right to enforce that provision later.
These Terms & Conditions, together with any approved estimate, invoice, service plan, written offer, written account communication, or customer-specific written agreement from Bite Back, form the agreement between the customer and Bite Back.
No verbal statement by a technician, salesperson, customer service representative, or other person changes these Terms & Conditions unless confirmed in writing by Bite Back.
If there is a conflict between these Terms & Conditions and a specific written estimate, invoice, or service agreement, the more specific written term may control for that customer’s account, except that no written term will waive a right or requirement that applicable law does not permit the parties to waive.