Our Guarantee Process
This page explains what to expect from our natural tick and mosquito program, how we measure progress, and what we do if results aren’t where they should be. The goal is clear expectations and clear next steps.
What the guarantee means
Our guarantee is based on a consistent seasonal program, not a single visit. Ticks and mosquitoes have life cycles, and reliable control takes repeated, properly timed treatments plus reasonable property conditions.
If you ever feel results aren’t where they should be, we don’t ignore it. We review what’s happening on your property, look at timing and conditions, and adjust the plan when appropriate.
What we do when you reach out
- Review your recent service history and timing
- Ask about what you’re noticing (where and when)
- Check for property conditions that can reduce effectiveness
- Decide whether a respray, adjustment, or earlier next visit makes the most sense
How our natural program works
Every visit follows the same system. We inspect the property, treat high-risk zones with plant-based products, document what we saw, and return on a consistent schedule to maintain protection.
On-site inspection
We look for ground-level hotspots, brush lines, shaded areas, and standing water sources.
- Tick hiding areas along edges and undergrowth
- Standing water in common containers
- Drainage issues and low spots
- Overgrown vegetation
Targeted treatment
We treat accessible high-risk areas using plant-based, EPA 25(b)-exempt products.
- Focus on where pests actually live
- Notes on conditions that need attention
- Adjustments based on what we observe
Clear communication
After every visit, you get a summary: what was treated, what we saw, and simple prevention steps.
- Service details and coverage notes
- Risk areas (standing water, growth, etc.)
- What to do between visits
Consistent follow-ups
We return about every three weeks through the season to maintain protection and reduce re-infestation.
- Regular timing matters
- Weather and growth are considered
- We adjust when conditions change
Eligibility basics
The guarantee is tied to the conditions that make natural control work: repeat visits, correct timing, and reasonable property conditions.
What usually matters most
- Multiple treatments: mosquito reduction typically requires a series of treatments.
- Respray timing: if a respray is needed, it’s typically most effective 7–14 days after the second visit.
- Late requests: after 14 days, a respray request may be shifted toward an earlier next visit based on routing and seasonal timing.
- Ticks on unfenced properties: unfenced properties must include granular tick control to remain tick guarantee-eligible.
- One-time service: one-time treatments are not guarantee-eligible.
When to contact us
If you’re noticing unexpected activity, it helps to contact us with a few details so we can troubleshoot quickly. The more specific you can be, the faster we can narrow down the cause.
Helpful details to share
- Where you’re seeing ticks or mosquitoes (front, back, deck, pool area, fence line, etc.)
- Time of day (morning, dusk, after rain, etc.)
- Any recent changes (new mulch, overgrowth, drainage, construction, pool issues)
- Whether you’re seeing standing water anywhere on the property
We may recommend a respray, an adjustment to focus areas, or simple property changes that make a big difference.
Safety and products
We use plant-based products that are EPA 25(b)-exempt. These are commonly used in natural pest control programs and are designed to be compatible with family spaces, pets, and pollinators.
If you have a specific concern (sensitivities, a newborn, a particular area of the yard), tell us—our team can note priorities and focus areas.
FAQ
Why can I still see mosquitoes right after a visit?
It can be normal to see mosquitoes shortly after a visit. Treatments can disturb resting areas first. Reduction is often more noticeable over the next few days as the program continues.
Why does mosquito control take multiple treatments?
Mosquitoes breed quickly, especially after rain. A series of treatments helps interrupt the life cycle and reduce the next waves of activity. One-time service usually can’t do that reliably.
When is a respray most effective?
When a respray is needed, it’s typically most effective 7–14 days after your second visit. Requests later than that may be shifted toward an earlier next service date based on routing and seasonal timing.
What can make ticks harder to control?
Dense ground cover, brush lines, shaded edges, and wildlife pathways can increase tick pressure. On unfenced properties, granular tick control is required to remain tick guarantee-eligible.
Does the guarantee apply to one-time service?
No. One-time treatments are not guarantee-eligible because they don’t reliably interrupt life cycles. Consistent timing is a key part of natural control.
In plain terms
The process is straightforward: we inspect carefully, treat the areas that matter, communicate clearly, return on a consistent schedule, and adjust when needed. If you have questions about what you’re seeing, reach out and we’ll help you understand what’s going on and what the next step should be.