To receive the pre-pay discount, invoices must be paid in full before service. We accept PayPal, which may qualify you for 6 months of interest-free financing. Current promotions are only available for new customers.
All credit card payments are subject to a surcharge of 2.9% + $0.30 per transaction. This fee can be avoided by paying by check.
For Pay-As-You-Go customers, a check must be left in the mailbox prior to the technician starting service. If no check is present, the treatment will be considered canceled and will not be performed.
All outstanding balances must be paid before a respray is performed. Regularly scheduled treatments must remain in place for optimal results. If service is canceled after a respray, that respray will be charged at the per-treatment rate.
Unrelated callbacks (such as for overgrown conditions or standing water) incur a $149.88 trip charge. Unused balances are refundable at Bite Back’s discretion, less a 5% processing fee. Cancellations must be emailed to service@bitebacktick.com before midnight on the day before service to avoid charges.
Customers may modify their package tier once per season. Silver Package subscribers upgrading to Gold or Platinum must pay the difference for all previous treatments to access upgraded benefits.
The full season runs from late April through September and includes eight treatments. Estimates reflect the number of treatments remaining in the season at the time of service start. Bite Back reserves the right to adjust pricing due to cost fluctuations while maintaining service quality.
If a pre-paid treatment is missed due to weather or events beyond our control, an account credit will be issued. No refunds will be provided. If a technician arrives and the appointment is canceled or cannot be completed, that treatment is considered forfeit.
Treatments are scheduled approximately every three weeks, weather permitting. Services automatically renew annually unless canceled. Skipped or stopped treatments void the respray guarantee.
It takes three treatments to fully break the mosquito breeding cycle. If a respray is needed, it will be provided 7 to 14 days after the second treatment. Resprays requested after 14 days may result in earlier scheduling of the next visit if routing allows. Silver Packages are excluded from the respray guarantee. One-time treatments are not guaranteed.
Callbacks unrelated to our services, such as concerns about pests we do not treat or issues outside our scope, may incur a callback fee.
Customers must keep grass trimmed and eliminate standing water. Overgrown properties may void guarantees and may be subject to additional charges. Grass is not sprayed unless explicitly agreed upon.
Properties without fences require granular treatments to be eligible for a tick respray. Please ensure your property is accessible on service days.
Technicians will not treat unsafe areas, including those with poison ivy, overgrowth, or unclear footing. Technicians have the discretion to make safety-related decisions on-site.
Bite Back aims to significantly reduce mosquito and tick populations for more enjoyable outdoor spaces. However, we cannot guarantee zero bites or prevent diseases such as EEE, West Nile Virus, or Lyme Disease.
All services are for properties up to ½ acre unless otherwise specified in the estimate or invoice.
Bite Back places application signs to notify homeowners and neighbors of recent Section 25(b) exempt all-natural spray treatments. These signs comply with local regulations and are not used for advertising purposes.
For questions, service changes, or cancellations, email service@bitebacktick.com.
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